Privacy Policy

1. Use of Our Services

By placing an order through our website, you agree to the terms listed here. Bentoza reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Privacy Policy

We value your privacy. Bentoza’s privacy policy governs how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your data in accordance with our privacy policy.

3. Product Information and Pricing

We aim to ensure that all product descriptions, prices, and availability are accurate at the time they are published. However, errors may occasionally occur. We reserve the right to correct such errors, change product descriptions, or update pricing without prior notice.

4. Payment

All payments must be made in full at the time of placing an order. We accept various payment methods, and all transactions are secure. Bentoza does not store your payment details; all transactions are handled by secure third-party providers.

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Razorpay’s terms and conditions at https://razorpay.com.

5. Delivery

We aim to deliver all orders within 30 minutes across Mumbai, but delivery times may vary due to traffic or other factors. Bentoza is not liable for any delays or failure to deliver due to circumstances beyond our control.

6. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns. If you are not satisfied with your order, please contact us within 2 hours, and we will do our best to resolve the issue. Refunds are issued at Bentoza’s discretion.

7. Changes to Terms

Bentoza reserves the right to modify these terms at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mumbai.

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time by contacting us at bentoza.org@gmail.com or reach out us at:+917221022004, Bentoza,  Mumbai, Kalyan 421102.

Age of Consent:  By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

If a provider is located in a different jurisdiction than you or us, your information may become subject to the laws of that jurisdiction.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

By  If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact our Privacy Compliance Officer at bentoza.org@gmail.com or at, +91722102204, Bentoza, Mumbai, 412, C Wing, Building No. 2, Shiv Shrusti Complex, Mohone, Ambivali (East), Kalyan, Maharashtra 421102, India .